Frequently Asked Questions

Q: I can't log in to my computer. What should I do?

A: Contact IT support at support@longtonblackwell.com.au or message the IT Support channel in Teams.

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Q: I've forgotten my Microsoft 365 password. How do I reset it?

A: Visit aka.ms/sspr to reset your password self-service (you'll need your phone for verification). If that doesn't work, contact IT support.

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Q: How do I set up my work email on my phone?

A: Download the Microsoft Outlook app and sign in with your work email address. IT can assist if you run into issues.

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Q: My computer is running slowly. What can I do?

A: Try restarting first. If the problem continues, contact IT support and we'll take a look.

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Q: How do I contact IT?

A: Email support@longtonblackwell.com.au or send a message to IT Support in Microsoft Teams.